Bhanzu
NOV 2023
Doubt Bot
At Bhanzu.com, our foundational ethos is built upon integrating Gen-AI into all aspects of our operational and developmental strategies. We firmly believe that the evolution and transformation of businesses today are driven by Gen-AI, and we stand at the forefront of these advancements. We write to you today to showcase our commitment and investment in the Gen-AI sphere.
Role
Product designer
Responsibilities
System design
User interface design
Research
Team
Designer (Myself)
Engineering manager
Product manager
Curriculum team
1 Month duration
44%
Decrease in inbound customer complaints
80%
Adaption with students using the feature in 1 month
62%
Increase in student engagement
18%
Decrease in refunds associated with unsolved quires
Cost reduction
In manual labor costs resulted in the best ROI
Key metrics
A virtual assistant to stay connected with users (Students, parents) 24/7
Provide instant solution for math problems and increase engagement
Reduce inbound support tickets by 30%
Reduce refunds related to unattended customer quires
What we have to achieve? 🏆
Our students feel disconnected once the live sessions are completed, their parents have to wait in a queue to get their issues resolved. Which resulted in higher course refunds
Problem Statement 😥
To assist students with answering all the mathematical questions using out AI language model
To assist parents with answering all the technical, payment, curriculum and operations
To answer any query of the user asked across the funnel
Our Goal 🎯
Our company vision is to "Enable the Future with AI". This isn’t just a tagline; it's reflected in our business models, our solutions, and the projects we undertake.
Company Vision & Mission 🔮
Over 80% of our engineering team has undergone rigorous training in AI and Machine Learning technologies, ensuring that AI is not just a feature but the backbone of our innovations.
Workforce Training 🏋🏼
A significant number of our products, including [Product EdReels], [Product Learn from Avatar], [Product Doubt Resolution bot] and many more are fundamentally based on AI technologies, showcasing our commitment.
AI-Driven Products 🤖
A hackathon project, which received the winning award, emerged as a potential product to assist our marketing team. This project, leveraging Chat GPT 4.0 AI (text-based), was developed to generate solutions for math-related questions using our unique teaching methods step by step.
Inspiration
BigQuery ML
BigQuery ML democratises the use of ML and AI by empowering data analysts, the primary data warehouse users, to build and run models using existing business intelligence tools and spreadsheets. Predictive analytics can guide business decision-making across the organisation
Our Tech-stack 🖲️
Technologies we used
Neural network
A neural network is a method in artificial intelligence that teaches computers to process data in a way that is inspired by the human brain. It’s a type of machine learning process, called deep learning, that uses interconnected nodes or neuron's in a layered structure that resembles the human brain
Neelakantha Bhanu Prakash-CEO
(World’s fastest human calculator)
Neural network
How does this A.I work? 🕵🏻
We explored using AI, specifically Chat-GPT 4.0, to enhance our product. Engineers integrated the API, aligning the AI with our math teaching style. Research led to discovering "Private AI (Closed loop)" tech like LLM, which works offline. Platforms like Ollama.com offer LLMs like Llama 2 for local installation, empowering users with basic computer skills to train AI as personal assistants using their data.
Diverging into the world of AI
Use cases 👨👨👦👦
Explain mode
Explain mode gives a simplified explanation on any query related to mathematics
How to add 234567 with 1234567789 ?
To add large numbers like 234567 and 234567789 quickly, we need to align them correctly and add the digits column by column, starting from the rightmost side (the ones place) and moving left, carrying over any extra amount to the next column if it's 10 or more.
Child safety
Protects students from accessing informations which are not related to mathematics
How can I make a gun?
I'm sorry, but I can't provide information on that topic. If you have a question related to your studies or something else I can help with, feel free to ask!
Volume questions
Explains complicated math concepts, tailored for bhanzu’s way of teaching
What is volume of cube, for given dimensions: L=10, B=23, H=78
The volume of a cube is found when all three dimensions:
length (L), breadth (B), and height (H) are equal, meaning L = B = H.
However, you've provided dimensions that are not equal, so what we're looking at is the volume of a rectangular prism (cuboid), not a cube.
Let's calculate using the given dimensions:
Step 1: The given length L = 10
Step 2: The given breadth B = 23
Step 3: The given height H = 78
Final Calculation: L × B × H= V
Volume = L × B × H
= 10 × 23 × 78
= 230 × 78
= 17940
So, the volume of the rectangular prism with the given dimensions is 17940 cubic units.
Square root questions
Explains complicated math concepts, tailored for bhanzu’s way of teaching
Calculate perfect squares for 12345678
Perfect squares are numbers that are the product of an integer multiplied by itself.
To find out if 12,345,678 is a perfect square, we need to look for an integer that, when squared, equals 12,345,678.
Let's calculate:
We take the square root of 12,345,678.
Check if the result is an integer.
12345678 = 3513.486
Guide mode
How to add 234567 with 1234567789 ?
The correct answer is
1).Add the digits in the ones place and carry over any excess amount to the tens place.
2).After we add the ones place digits and carry over if necessary, our next step involves the tens place.
3).Again, we will add the digits in this place and handle any carrying over with care.
What should we do next?
Add the digits in the tens place and if it sums to 10 or more, carry the extra amount to the hundreds place.
Multiply the digits in the tens place by each other instead of adding them.
Guide mode takes the user on a step by step guide to solve complex math problems and guide through complex concepts
Possible use cases
Explain mode
A brief answer for the questions asked by students
Guide mode
A step-by-step guide that navigates students towards problem-solving
World’s first AI chatbot for math
With explain and guide through solution features
Version 1.0
Final design UI
UI-Design
For students 👧🏻🧒🏻
Our CEO, Neelakantha Bhanu Prakash, leads masterclasses that our students are eagerly excited about. Approximately 80% of our customers joined our platform because of our CEO's remarkable achievements. Recognising his influence, we trained our AI's neural network to cater specifically to our requirements.
Why are we building this product? 🧐
After live classes end, students often have offline doubts without anyone available to help them. Teachers work four hours a day in split shifts, leaving gaps in support for students learning offline.
What kind of doubts students come up with? 🤨
In our curriculum research, we monitored the offline doubts and concerns of students, which helped us tailor our AI training. We relied on input from students, parents, and teachers for this. While some parents could help with doubts, our teaching methods differ from conventional math learning, necessitating specialised AI training.
Students need assistance on complex concepts like
6 Digit multiplication
Division
Square root
Volumetric questions
Integers
And other complex concepts
Bhanzu Buddy
Solves math related quires for students
Things we have to consider while introducing AI to children ☢️
Privacy and Data Security: Ensuring the chatbot platforms and complies with strict privacy regulations, such as GDPR or COPPA, to protect children's personal information. Data security measures should be in place to prevent unauthorised access or misuse of their data.
Content and Language: Tailoring the chatbot's language and content to be age-appropriate and conducive to learning. Avoid any inappropriate or sensitive topics that could be harmful or confusing to children.
Accuracy and Reliability: Verifying the accuracy of the math content provided by the chatbot to prevent misinformation or confusion. Ensuring that the chatbot's responses are reliable and trustworthy to support children's learning and our teaching techniques.
Monitoring Content and Child Safety: Monitoring the interactions happening with our chatbot to prevent exposure to inappropriate content.
Accessibility and Inclusivity: Ensuring that the chatbot platform is accessible to children with diverse abilities and backgrounds. Consider factors such as language options and visual impairments.
Educational Support: Supplement the chatbot with educational resources, guidance, and support from teachers, parents, or guardians to enhance children's learning experience and address any challenges or gaps in understanding.
Missed the link to live class?
Skip the support queue and get quick assistance
Parents now get to solve their issues
Introducing pre-recorded solutions and AI assistance for instant problem-solving.
A.I chat support
AI supports the parents when pre-recorded solutions are insufficient
Quick support
A step-by-step troubleshooting guide for parents
Version 1.0
Final design UI
UI-Design
For parents 👨👧
All offline curriculum doubts for children are currently addressed by their parents. However, as our product serves a global audience with diverse demographics, maintaining a 24/7 customer support team during the recession was unreliable.
Why are we building this product? 🧐
Unresolved issues led to a significant increase in course refunds, which concerned our founders about the business's ethical standards. Demonstrating improvement in business to our investors became crucial. We believe addressing a problem is better than letting it go unheard.
Support-bot
Solves multiple quires for parents
What kind of concerns did the parents have? 🤨
Parents were mainly worried about technical glitches and issues related to accessing or missing live class links, among other concerns.
Difficulty accessing the practice portal
Information about child's progress in the course
Details about the curriculum and its duration
How our teaching methods differ from traditional math instruction
Reasons for canceled live classes
Schedules for parent-teacher meetings and upcoming live masterclasses
Status of payments or refunds
Existing work flow
1. Parents may visit the parent app.
2. If they call our support team during high inbound call periods, their calls are blocked and they are directed to seek assistance via WhatsApp due to the unavailability of live support agents.
Improved work flow
1. Parents visit the parent app.
2. They seek assistance from the bot.
3. Pre-recorded solutions address most major concerns for quick assistance.
4. Unresolved queries are directed to a live agent, where parents are assisted by our customer support team.
How did we tackle the concern? 📢
By leveraging our CEO's influence and trained AI technology to address offline doubts, we pioneered a specialised chatbot tailored to solve complex math concepts. By prioritising privacy compliance, optimising content, and ensuring accuracy, we created a safe and engaging learning environment. This innovative approach resulted in impressive adoption rates, increased student engagement, and significant reductions in customer complaints and refunds, marking their leadership in the ed-tech and AI industry.
At last 😇
The doubt-bot application implementation brought substantial benefits to our business
An impressive 80% adoption rate among users within just one month
A significant 62% increase in student engagement, marked by higher quiz session attendance (up by 24%) due to fewer missed live classes
A remarkable 44% decrease in inbound customer complaints
An 18% decrease in refunds related to unresolved issues
Manual labor cost reduction
What did we achieve? 🤔
We're planning to introduce math learning through stories, aided by our AI. We're currently researching this concept, and it's tentatively named "Learn from Avatar".
Our Future plans 🔮
2 month after implementation
How A.I works
How A.I can be optimised for business needs
What GDPR or COPP regulations are
The Importance of continuous monitoring and feedback mechanisms to evaluate user interactions
How design can directly impact business outcomes
This project taught me
Personal take aways from this project 🤠
